IM Landscape Growth Podcast

One Question, Big Results: Chris Dyer on Feedback Loops That Win

Episode Summary

If you’re stuck in meetings and email while growth stalls, this one’s for you. PeopleG2 founder Chris Dyer lays out how to shrink decision loops, create team charters, and run simple weekly feedback cycles so your people move faster—and your business does, too.

Episode Notes

• 00:31 – Intro. Why Chris Dyer’s lifelong pursuit is improving the human experience at work.
  
   
• 01:17 – Origin story. Entrepreneur, “accidental author/speaker,” and the belief that humans are the greatest asset when work isn’t broken.
  
   
• 03:24 – The constraint today. Convergence of Apple‑level UX expectations + AI‑era overwhelm = buyers freeze; existing clients expect better while prospects can’t decide.
  
   
• 06:21 – Two jobs of a modern leader. Be the sense‑maker (simplify buying/doing) and guide people through change.
  
   
• 06:50 – Sell simply first. Let the customer say “yes” to mowing; upsell other services later—don’t overload the first decision.
  
   
• 08:54 – “Shrink the loop.” Define start to finish, empower decisions, cut approvals, and remove delays so progress actually happens.
  
   
• 10:26 – Pace = decisions. The speed of your decisions sets the speed of your company.
  
   
• 11:14 – Kill meeting bloat. Build team charters (clear hours/boundaries), meeting rules, roles, and do a quarterly meeting audit (what dies, shortens, or loses attendees).
  
   
• 15:13 – One truth, not 100 inboxes. Establish a single source of truth (e.g., Slack/Teams) so info is searchable and async—without after‑hours anxiety.
  
   
• 17:31 – The experiment mindset. 2009 culture reset → CEO becomes Chief Experiment Orchestrator. Meetings were the #1 complaint; created named meeting types with different rules.
  
   
• 22:19 – Why it’s worth it. After fixing culture/meetings, the company won Best Place to Work awards and landed on Inc.’s Fastest‑Growing list—then growth compounded.
  
   
• 24:40 – The weekly one‑question survey. Ask 1 question each week, close the loop in 5 business days, review monthly.
  
   
• 29:24 – The gutsy question. Quarterly: “How am I, as your CEO, getting in your way?”—and act on it.
  
   
• 31:22 – Why experiments work. If it helps people, they’ll adopt it; keep what works, throw away what doesn’t.
  
   
• 34:44 – From in‑business to on‑business. Delegate low‑joy/low‑ROI work (e.g., finance/CFO) to free your highest value.
  
   
• 37:49 – Growth vs. fix. Fix friction and growth follows; if you’re the rainmaker, keep selling and appoint someone to run the experiments.
  
   
• 39:50 – Resources & where to start. Text CHRIS to 33777 for meeting types + 25 starter survey questions; books and site.
  
   
• 44:33 – Close. Book recs and why clarity of purpose matters before you ask your team to row faster.